Scope and operator
This notice covers The Treat website and enquiries initiated here. The operator is The Treat operations team. You can make privacy requests through the WhatsApp and telephone contacts on this website.
What you choose to share
Enquiries may include your name, country or region, preferred language, contact details, interests, message and optional attachments. Health information is sensitive, and sharing records is voluntary. You can begin with a general enquiry. Share only necessary information, omit unrelated identifiers and obtain permission and consent before sharing another person’s records.
Purpose and consent
We use your information to respond to enquiries and discuss referrals. Submission requires your explicit consent to process the information you share, including voluntary health records. Information is used for the purposes explained to you. Before further disclosure to a medical institution or service partner, we will explain the purpose and obtain your consent.
Forms, email and WhatsApp
Form and email providers may process and retain messages, attachments, delivery records and technical logs under their terms. WhatsApp and recipients may process and retain chats, files and account or device information under applicable policies. Prefilled messages may include the page and campaign source. Review, edit and confirm sending in WhatsApp.
Storage and retention
Enquiry information may be kept in communication records, attachments, backups and service logs. We retain information according to enquiry needs and applicable requirements, and handle deletion requests within a reasonable time. Providers may retain some records under their policies, backup cycles or legal obligations; we will explain the relevant circumstances.
Cookies and technical information
Hosting services may process technical information such as IP addresses, access times and security logs. Necessary preferences remember language, theme and consent choices. Optional analytics and advertising tools are used with your consent; you can change optional cookie preferences in the website settings. Campaign parameters and the source page may accompany an enquiry. Share health information only in your message or an appropriate document channel.
Recipients and international processing
Recipients include The Treat operations team, relevant communication providers and, with your consent, medical institutions or service partners receiving a referral. Their systems may process data in other countries or regions. For referrals, we will explain recipients, processing locations and relevant transfer arrangements, and obtain any necessary consent.
Your choices and requests
You can request access, correction, deletion or withdrawal of consent through WhatsApp or telephone, without resending your full medical record. We will handle requests within a reasonable time under applicable requirements and explain the outcome, including any records retained by providers under their policies or legal obligations. Withdrawal applies to future processing based on that consent. Where other recipients are involved, we will explain how to contact them.